Canadian Rockies by Train: Banff, Lake Louise & Vancouver

• Travelers will enjoy a two-day ride aboard the Rocky Mountaineer train from Banff to Vancouver. SilverLeaf service is included as part of your tour package, but you can choose to upgrade to GoldLeaf service for an additional cost. This upgrade must be purchased at least 90 days prior to departure.
• Here are some of the benefits and reasons we recommend travelers upgrade to GoldLeaf service:
  • GoldLeaf cars are bi-level and more elevated than SilverLeaf cars, which allows for more unobstructed views. Additionally, they have larger overhead windows and GoldLeaf passengers enjoy exclusive access to an outdoor viewing platform.
  • Passengers in GoldLeaf cars enjoy more menu options and elevated cuisine during each meal. These meals are served in a special dining cart below the main seating area, which features four-person tables where travelers will enjoy their meal with other passengers as they continue to admire the scenery. In SilverLeaf cars, meals are served in your seat.
  • GoldLeaf cars have comfortable, leather seats with more legroom, temperature control features, and seat adjustment settings.

• Canadian citizens need valid government-issued identification for air travel within Canada.
• In order to enter Canada, U.S. citizens need a valid passport with an expiration date extending at least six months beyond the date of reentry.
• If you are not a U.S. or Canadian citizen, you must contact your destination country’s consulate for your specific entry requirements.
• You can see the most up-to-date entry requirements for the destination(s) you’ll visit on tour by going to goaheadtours.com/entry-requirements and searching the code CNR.

• Round-trip flights booked through Go Ahead arrive in Calgary, Alberta and depart from Vancouver, British Columbia.
• Transfers to and from the airport at the beginning and end of the tour are included for travelers who purchased their flights through Go Ahead Tours. Travelers who booked their own flights are responsible for securing their own airport transfers.
• When you arrive in Calgary, a Go Ahead representative will be waiting for you in the arrivals hall with a Go Ahead sign or a sign with your name(s). If you don’t see a representative immediately, please be patient and stay in the arrivals area. They may be assisting another traveler who has also just arrived and will be back shortly.

Physical Activity Level

This is a high physical activity-level tour. You can expect to regularly be on the move throughout your trip.

Tour Pacing

This is a briskly paced tour. Tour pacing considers how often you’ll switch hotels, what you’ll do each day, and how you’ll get from place to place. You can expect:

• Two 1-night stays
• Most days full of included activities (more if you add excursions)
• Most transportation by motor coach
• Some transportation by train
• Daily bus time varies and can be lengthy

Walking, Terrain & Physical Considerations

• Travelers should be prepared to walk 2-3 miles per day on city streets, paved and unpaved paths, stairs, and hills.
• Travelers should be prepared for steep and slippery inclines during the visit to Columbia Icefields and Athabasca Glacier.
• Travelers should be healthy enough to participate in all included walks without assistance.
• Please note: Adding optional excursions may increase the total amount of walking on tour.

Climate Considerations

• Travelers can expect temperate weather with average highs in the 60 F and 70 F and average lows in the 40 F and 50 F.
• Destinations on this tour are prone to wildfires in the summer months which can cause smoky conditions and occasionally poor air quality.
• Typically these conditions do not disrupt tour itineraries, but if necessary adjustments may be made in the interests of health and safety.

Physical Activity & Tour Pacing Questions

• Go Ahead Tours and the Tour Director who accompanies your group are unable to provide special mobility or luggage-handling assistance to travelers on tour. The responsibility of the Tour Director is to ensure the group enjoys a smooth and informative journey, and they can’t be relied on to provide individualized assistance to any one traveler.
• This tour moves at a reasonable pace to avoid missing scheduled stops. The group can’t miss any activities because of an individual’s needs.
• Due to the pace and physical activity level of this tour, wheelchairs and walkers will be difficult to use and aren’t recommended. Please notify Go Ahead Tours before your departure if you plan to bring any mobility aids with you.
• If you have mobility concerns or tour pace questions, please visit our Help Center or send a message to our Customer Experience Team.

• This tour includes various modes of transportation, including trains and motor coaches. Some modes of transportation will have raised platforms or steps and often not provide access to ramps or lifts.
• A ride on the Rocky Mountaineer train from Banff to Vancouver via Kamloops is included in the price of your tour.
• All other included transportation on this tour is by private motor coach.

• Please note that our travelers are limited to one checked bag and one carry-on bag per person due to storage limitations on motor coaches and trains.
• A checked bag may not be included in your airline ticket.
• Some airlines may impose additional charges if you choose to check baggage or exceed baggage size and weight restrictions. Be advised that you are responsible for any baggage fees incurred on all flights.
• Contact your airline(s) for baggage size and weight restrictions for your flights.
• Make sure you label your baggage and keep valuables, medication, and documents in your carry-on bag.
• Travelers must manage their own luggage throughout tour as porters are not guaranteed. This includes at hotels and airports.

• We recommend packing lightweight, loose-fitting clothing that can be easily layered to accommodate varying temperatures, as well as a light jacket or rainwear.
• A sturdy pair of walking shoes or sneakers is recommended for sightseeing.
• You may want to pack dressier attire if you plan to visit a high-end restaurant or attend a special performance.
• We recommend packing a reusable water bottle to cut down on single use plastic waste.
• In case of emergencies, we also recommend packing your medical insurance card in your carry-on.

• Go Ahead handpicks every hotel you’ll stay at, striking a balance between comfort, location, and local charm.
• Specific properties will vary based on your departure date, but are typically three-to-four-star hotels; always include private bathrooms; and usually have in-room safes for valuables. Additionally, your hotels will have Wi-Fi, but access may be limited to common areas. There may also not be elevators.
• Unfortunately, we can’t guarantee that your accommodations will have laundry services or facilities. We recommend checking directly with your hotels once they’ve been confirmed, about 30 days prior to departure.
• Some hotels on this tour are situated on narrow streets; as such, our buses can’t drop you off right out front. In these instances, you’ll have to walk your luggage to the property, no more than a few blocks.
• All of North America operates on 110-120 volts and uses Type A or B plugs with two flat pins or two flat pins and one round pin, respectively.
• Specific accommodations will vary based on your departure date.

• Excursions are available for purchase prior to departure, and most excursions will be available for purchase while you are on tour directly through your mobile app for an additional $10 USD.
• We recommend purchasing excursions at least 3 days prior to your tour departure. Please note some excursions have advance booking deadlines. Check your tour itinerary for more information to ensure you don’t miss the deadline to add them.
• Optional excursions may be canceled on tour due to reasons like low enrollment, weather or unexpected closures. If an excursion you signed up for is canceled by Go Ahead Tours, you will be refunded the full cost of the excursion. Please note it may take up to 60 days for your refund to be processed.
• Your Tour Director may offer their own optional excursions which can only be purchased on tour via cash (in local currency).

• At least 60 days prior to departure, check with your doctor or healthcare provider for the latest updates and entry requirements, or visit the Centers for Disease Control and Prevention website at cdc.gov.
• If you have dietary restrictions and/or food allergies please notify Go Ahead Tours at least 30 days prior to departure by logging in to your account and updating your traveler info. To update this information closer to your departure date, please contact our Customer Experience Team.
• Please be aware that you will be traveling to altitudes as high as 6,000 feet above sea level. These high altitudes can sometimes cause breathing difficulties for travelers who have heart problems or respiratory ailments. If you suffer from any of these conditions, please speak to your doctor regarding any potential health risks.
• During the summer months, take proper care with sun exposure and heat.
• If you have medication that you take daily, be sure you have enough for each day of the tour as well as any possible delays encountered.
• You can see the most up-to-date entry requirements for the destination(s) you’ll visit on tour by going to goaheadtours.com/entry-requirements and searching the code CNR.

• This tour includes three lunches and three dinners: They may be set menus, buffets, or family-style meals, depending on the location. Dinners also include one glass of beer, wine, or a soft drink, as well as water, coffee, and tea.
• Breakfast each morning is also included at the hotel and is typically buffet style with hot and cold options.
• Canadian cuisine closely resembles British cuisine, with elements that will be very familiar to Americans as well. While in Canada, you may want to try local favorites like butter tarts, poutine, and anything with maple syrup.

• At the conclusion of your tour, it is customary to offer your Tour Director and driver a gratuity in local currency. Please keep current exchange rates in mind.
• We recommend tipping the equivalent of $10-$12USD per person per day for your Tour Director and the equivalent of $3USD per person per day for your driver.
• If applicable, we also recommend the equivalent of $2USD per local guide.
• Tips can only be paid in cash.
• The cost of porterage is included in your tour price, and it is not necessary to tip baggage handlers.

• You will use the Canadian dollar on this tour.
• We strongly advise that you take debit/bank cards and credit cards, which can be used to withdraw cash at local banks as needed.
• You can use most debit/credit cards at ATMs on the international networks Cirrus and Plus, but make sure to check with your home bank about withdrawal fees.
• International banks and businesses primarily accept debit and credit cards that work with the EMV chip system. If you do not already have at least one debit or credit card with a chip in it, we strongly recommend requesting one from your bank prior to your tour.
• Plan ahead and bring cash to tip your tour director, local guides, and bus drivers.

• To help you feel prepared before going on tour, we strongly recommend downloading the EF Go Ahead Tours mobile app. It’s free and provides information about important deadlines and entry requirements, as well as your detailed itinerary, packing tips, and more. You can also connect with fellow travelers through the app’s chat feature.
• Wi-Fi is available in most hotels, though some charges may apply.
• There’s no Wi-Fi on any of the motor coaches.
• Please contact your mobile service provider for information on roaming charges.

• Your Tour Director will lead your group. Their role is not only to provide information and context on the destinations you visit, but also to confirm services, coordinate inclusions, prepare each day’s activities, and support travelers while on tour. As such, they must focus on the success of the group, and can’t provide individualized assistance to any one traveler.

• One of the benefits of traveling with EF Go Ahead Tours is having access to our 24/7 Emergency Support Team.
• Our extensive network of global offices and our integration of ISO 31000 Risk Management Guidelines help this dedicated team anticipate and address on-tour challenges in a flexible, iterative way.
• Using a combination of extensive training, thorough incident response planning, and decades of experience, this team assists travelers and Tour Directors in case of emergencies—stepping in for everything from personal health concerns and injuries to major world events.
• Our On-Tour Support team can also provide additional help to travelers on tour, arranging assistance from outside specialists and liaising with local and international authorities as needed. And if there’s an emergency on the road or at home, the team will facilitate and support communication between travelers and their families.

• Alberta is on Mountain Time (MT), which is two hours behind Eastern Time (ET). British Columbia is on Pacific Standard Time (PT), which is three hours behind ET.
• When it’s noon in New York City, it’s 10am in Alberta and 9am in British Columbia.

• When you travel with Go Ahead Tours, you’ll make a positive impact on the places you visit and the people and animals you meet along the way. That’s because our three core Responsible Travel commitments—protecting the environment, supporting local communities, and promoting animal welfare—are at the heart of every tour we offer.
• Travel, when done responsibly, can have an enormous socioeconomic impact on communities. To maximize your impact, eat at locally owned restaurants and shop at small businesses. Ask your Tour Director to point out restaurants they recommend.
• Prepare for your trip: Be aware of monetary norms such as tipping and negotiating in a market; learn about the destination’s forms of etiquette; and take some time to learn a few words in the local language.
• When interacting with locals, make sure to ask people for permission before you take their picture, and approach cultural differences with empathy and an open mind.
• Go Ahead Tours encourages travelers to limit their waste while on the road, especially single-use plastics. You can cut back on generating plastic waste by packing your own toiletries, using electronic documents, and bringing a reusable water bottle and shopping bag. If you need to use plastics or paper, please recycle.
• When visiting national parks, reserves, or other protected areas, please do not remove anything from the natural environment or leave any litter. Carry out what you carried in.
• When you come across wild animals on tour, take the philosophies of World Animal Protection to heart: Don’t touch or feed them, and maintain a respectful distance. The animals you encounter on your trip should be able to exhibit natural forms of behavior.
• Furthermore, avoid buying exploitative animal products, like crafts made from tortoiseshell or meals such as shark fin soup.
• If you feel we aren’t meeting any of these commitments, please let us know.